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Frequently Asked Questions

My services are down, who do i speak to?

Please contact our support team on 02080661980, option 2 or via email on

How do i access my online billing portal?

If you would like to be set up for this service please email or call 02080661980, option 4 to request access.

Online billing provides you with the ability to view and download previous bills and to view the current period’s  usage. You can also run a number of reports including call destination breakdown, service charge type & top dialled numbers.

How do i know when my services will go live?

Following your order, you will receive an email confirming the next steps and your go-live date from our provisioning team.

The transfer will take place on the go-live date from 00:01 to 23:59. You will be sent a confirmation email once your services have gone live.

Whats the call quality like on hosted voice (VoIP)?

As with any communications system, call quality is wholly dependent on the underlying access available. By choosing our Ethernet or Broadband products to support your system you can be assured of great voice quality, underpinned by industry leading SLAs.

Who are Unite Telecoms?

Unite Telecoms are a leading independent telecommunications service provider.

What mobile networks do Unite Telecoms work with?

Unite Telecoms works very closely with O2 and Vodafone.

What is 5G?

5G is a high speed mobile data connection which allows you to access the internet on your handset. 3G made it possible to browse the internet on your mobile device; 4G came along and made it quicker. 5G is the high speed version of 4G which allows wider access at a faster speed.

What is a PAC code?

PAC is short for Porting Authorisation Code. It starts with 3 numbers followed by 6 letters and is necessary to port your mobile phone number to your new mobile phone and/or contract. This code is a legal requirement and should be given immediately over the phone or sent within 2 hours by text.