Hosted PBX Services
We can assure you now is the time to throw out your old telephony hardware. It’s time to embrace the convenience of hosted telephony. Your existing telephone system is no longer needed. With is, your service is 100% hosted which means users simply need a VoIP telephone handset and an internet connection (which we can also provide if needed) to get started and it is expandable as your business requirement changes.
Our telephony solution is complete and it comes with an extensive range of advanced call handling and management features, all operated through an easy-to-use interface. The full list of features is exhaustive, but the most regularly used are listed to the left.
Unite Telecom is committed to getting the job done, CallSwitch is our fully integrated hosted telecommunications platform making it your business choice for voice.
These Powerful desktop and mobile applications are specifically designed to take your customers’ business communications to a whole new level. Their main purpose is to enhance and simplify customers’ day-to-day communications experience.
CallSwitch Communicator Desktop
The CallSwitch Communicator app is designed to be used in conjunction with the core services. It includes soft phone, instant messaging, presence and management of your customers’ existing accounts.
CallSwitch Communicator Mobile
The CallSwitch Mobile app has been specifically designed to enhance your customers’ day-to-day communications experience. It allows users to utilise their smartphones as an extension, including video calling, call recorder, detailed call history and call forwarding & waiting. It is available on all iOS and Android smart phone devices.
Change can be hard, we make is easy. From initial consultation to us hand holding you and guiding you through to installation and training, we are here to help.
As you’ll see from our mission statement and on our about us page, we came into existence to make things better for SME’s like you when faced with need or desire to change core elements like telephony. By being customer centric, the team literally are trained to look at the experience from your point of view and how we can make the experience better.
Ease of use and being something all the business can get to grips with quickly is vital. We think about that and much more so come and place yourself and your business in safe hands.
CRM Integration & Compliance
CRM is what powers most customer interactions so your hosted telephony needs to integrate with ti. Needless to say CallSwitch does. Compliance is forefront of many businesses minds and we can offer a 360 degree view of the CX to improve customer service and drive loyalty.
PBX is a private telephone network, used by a company or organisation to make calls and control how they flow into the building. Traditionally a PBX would be held in a rack or on the wall at the company’s premises and then is connected to the Public Switched Telephone Network (more commonly known as the PSTN) via ISDN lines.
Then call from the PBX routed onwards to the right person or team. It is by its nature inflexible, expensive and difficult to work with. Indeed many experts predict the demise of ISDN by 2020, and BT has announced it will turn its ISDN network off in 2025
Hosted telephony, on the other hand, is cloud based. This really just means that the brain of the system resides in a data-centre off site and the only hardware the company needs in its offices is the handsets themselves. Calls are then made using a data connection – which could be a broadband line, ethernet or similar – removing the requirement for ISDN altogether. Because of this, the addition, removal and repair of services is a simple, quick and pain-free process.
Honesty, integrity and expertise. We are not here to sell you a system that you don’t need, won’t use and that will be outdated minutes after it is installed. We think about what you need intelligently and by consulting with you. The final choice of solution is yours, we simply have a duty of care to offer you the best advice that will serve you will, not only now but into the future.
Businesses have different requirements and different plans, we can help you when we understand what your business looks like now and how you’d like it to look in the next 12, 24, 36, 48 and 60 months. We are here to help.